Reference

How cor33 Handles Your Personal Data

This Privacy Policy covers exactly what data cor33 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and access the lobby — and how we use, store, and protect that data.

Account & identity dataDANA, OVO, GoPay transaction recordsDevice and session dataRetention and deletion rightsDirect contact for data requests
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cor33 How cor33 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply multiple layers of protection to the data you share with us — from how we store account credentials to how we handle the payment identifiers connected to DANA, OVO, and GoPay transactions. Each of the six areas below reflects a specific part of how we operate, not a generic claim.

Encryption in Transit

Every piece of data you send to cor33 — registration details, login credentials, payment confirmation — travels over an encrypted connection using SSL.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Analytics cookies help us understand which sections you use most.

Account Security Steps

Your cor33 account uses OTP verification at login and when you change your registered e-wallet number.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations.

Third-Party Data Sharing

We share your data only with the payment networks (DANA, OVO, GoPay) necessary to process your transactions, and with any regulatory body where local law requires disclosure. We do not sell your data or share it with advertisers.

Your Right to Access and Delete

You can request a copy of the personal data we hold on you at any time. You can also ask us to correct inaccurate records or delete your account data, subject to any retention requirements that apply under local law.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team is the right place to start. You can reach us through live chat directly inside the lobby, by email, or through our in-app help form. We aim to respond to data-related requests within a reasonable timeframe. For account wallet queries connected to DANA, OVO, or GoPay transactions, have your account ID ready so we can pull the correct records quickly.

Live Chat Open the lobby, tap the chat icon at the bottom of the screen, and type your data query. A support agent will respond and can escalate your request to our data team if needed.
Email Support Send your data access or deletion request by email with your registered account ID and the e-wallet number (DANA, OVO, or GoPay) linked to your account so we can locate your records without delay.
In-App Help Form Find the Help section inside your account dashboard, select Privacy Request, fill in the form, and submit. We log the submission timestamp and will follow up through the email address on your account.

Your Questions About This Policy, Answered

These are the questions we get most often about how cor33 handles personal data, what rights you have, and how to act on them. If your question is not covered here, reach out through live chat or the in-app help form and our team will respond directly.

We collect your name, email address, date of birth, and country of access during registration. When you link a payment method, we record the e-wallet identifier — your DANA number, OVO number, or GoPay-linked phone — alongside each transaction to match it accurately to your account wallet.

We do not store full payment credentials. We record the e-wallet identifier (phone number or account ID) for transaction matching purposes. The actual payment verification and authorisation is handled directly by the DANA, OVO, or GoPay network, not by cor33's systems.

We keep your data for as long as your account is active. After you close your account, we retain certain records — including transaction logs linked to DANA, OVO, and GoPay — for a period required by applicable regulations. Once that period expires, your data is deleted or anonymised.

Yes. Send a data access request through live chat, email, or the in-app Help form with your account ID. We will compile the personal data we hold and deliver it to you through the contact details on your account. We aim to respond within a reasonable timeframe after verifying your identity.

Submit a deletion request via live chat or the in-app Privacy Request form. Include your account ID and the e-wallet number linked to your account. We will process the deletion once identity verification is complete, subject to any data we are required to retain under local law.

We share data only with the payment networks — DANA, OVO, GoPay — needed to process your transactions, and with regulatory bodies where local law requires it. We do not sell your data or pass it to advertisers. Any third-party service provider we use is contractually obligated to protect your information.

We use session cookies to keep you logged in, preference cookies to save your lobby settings, and analytics cookies to understand how different sections are used. You can manage or disable cookies through your browser settings at any time. Disabling analytics cookies does not affect your ability to log in or make deposits.

We use OTP verification at each login and whenever you change your registered e-wallet number. If a login comes from an unrecognised device or unusual IP address, we require OTP confirmation before granting access. SSL encryption covers all data in transit between your device and our servers.

Contact us immediately through live chat inside the lobby or by email. Change your account password right away and check that your registered DANA, OVO, or GoPay number is still correct. Our support team can temporarily lock your account while we investigate the activity in your session logs.

This policy applies to accounts created and accessed in regions where cor33's service is available under local law. Availability depends on local law and eligible regions. If you are accessing from Yogyakarta or other areas of Indonesia, the same data-handling standards described in this policy apply to your account.

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