Reference

What You Agree To When You Use cor33

These terms set out the rules that apply to your cor33 account — how we handle your wallet, what happens when you use DANA, OVO or GoPay to fund your account, and what both sides are responsible for.

Account eligibility rulesDANA, OVO, GoPay payment conditionsWithdrawal verification stepsAccount suspension policyGoverning jurisdiction clause
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cor33 What You Agree To When You Use cor33
REACH OUR TEAM

Contact Us About These Terms

Live Chat Support Reach our Indonesia support team directly through the live chat widget inside your account dashboard. Available around the clock, our team can clarify any clause in these terms, flag a payment dispute involving DANA, OVO or GoPay, or walk you through the account verification steps required before a withdrawal clears.
Email for Formal Queries For written records — especially if you want to formally dispute a term, request account data, or raise a withdrawal complaint — send your query to our support email address listed in your account settings. We aim to respond to formal written requests within the timeframe stated in the applicable section of these terms.
Account Help Centre The help section inside your cor33 account covers the most common questions about these terms: what triggers an account review, how wallet verification works with local payment methods, and what steps to follow if a GoPay or OVO transfer does not reflect in your balance within the expected window.
ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Data We Collect and Why

When you register, we collect the details needed to verify your identity, process payments via DANA, OVO or GoPay, and keep your account secure. We do not collect more than what is necessary for account operation.

Cookie Policy

We use cookies to keep your session active, remember your preferred lobby view, and understand which sections of the site you visit most. Essential cookies run without your opt-in because the platform cannot function without them.

Account Security Practices

Every login to your cor33 account triggers an OTP check sent to your registered number or email — the same channel you used during registration.

Data Retention Timeline

We keep your account data for as long as your account remains active and for the period required by applicable local law after closure. Once the retention window closes, your personal data is deleted from our active systems.

Who to Contact for Data Requests

To request access to your data, ask for a correction, or request deletion where permitted under local law, contact our support team through the email address listed in your account settings.

Requesting Changes to Your Account

Name corrections, contact detail updates and wallet unlinking — such as removing a registered OVO or GoPay number — must be submitted through your account settings or via verified live chat.

Common Questions About These Terms

These are the questions we hear most often about how these terms work in practice — from account eligibility to what happens when a DANA or OVO transfer needs to be reviewed. If your question is not here, our live chat team can give you the exact clause reference.

These terms apply to every person who opens an account with cor33 and accesses the lobby, regardless of which device they use or which local payment method — DANA, OVO or GoPay — they connect to their wallet. Access is limited to eligible regions where local law permits online account activity of this kind.

Yes. We can update these terms when our services change or when local regulations require it. We will notify you via the contact method on your account before changes take effect. If you continue using your account after that notice, you accept the updated terms. You can always request the current version from our support team.

If we identify a breach — such as attempting to use another person's DANA or OVO account, or providing false registration details — we may suspend or permanently close your account. Any balance subject to a dispute will be held pending investigation. We will notify you of the action taken and the reason, where we are permitted to do so.

The same terms apply whether you access your account through a mobile browser, the cor33 app, or desktop. The only difference is how some features display — on a smaller screen, navigation menus collapse and your wallet chip row shows at the top. The terms governing payments, withdrawals and account security do not change between devices.

Before a withdrawal clears to your OVO, GoPay or DANA wallet, we run a standard identity check against the details on your account. You will see a status update in your account dashboard once the check is complete. If additional documents are needed, our team will contact you via the method registered to your account.

You have the right to request access to the data we hold on you, ask for corrections, and — where local law allows — request deletion. Submit your request through the email address in your account settings. We will confirm receipt and handle it within the timeframe stated in the data clause of these terms.

No. Our terms require that the payment account you use to deposit — whether DANA, OVO or GoPay — must be registered in your own name and match the identity details on your cor33 account. Using a third-party wallet is a breach of these terms and may result in your account being reviewed or suspended.

Where any clause in these terms conflicts with applicable local law in Indonesia or your eligible region, local law takes precedence. Access to our lobby and services depends on local law and is available only where permitted. If you are unsure whether access is permitted in your area, check with a local legal adviser before registering.

Send a written dispute to the support email address listed in your account settings. Include your account reference, the transaction date, the amount in question, and which local wallet — DANA, OVO or GoPay — was involved. We handle formal disputes separately from general chat queries, and you will receive a written response within the timeframe in the relevant clause.

We retain account data for the period required by applicable local law after closure. Transaction records tied to local wallet transfers may be kept longer where financial regulations in Indonesia require it. Once the retention window closes, your personal data is removed from our active systems. Contact support if you want details on the exact retention period for your account type.

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